Outage Alerts
Alabama Power is committed to safely delivering reliable power. Even so, during storms your power can sometimes blink, flicker or go off.
That's why we created outage alerts, which provide real-time outage information personalized specifically for you. Outage alerts let you know when there's an outage in your area and when your power is going to be restored. You can count on us to quickly respond and bring electricity back if a storm knocks out power, and outage alerts allow you to always know what's going on. Sign up for outage alerts below to receive customized alerts via text, email or phone call.
Know If Your Power Goes Out
It’s important to stay informed during storm season. Subscribe to Alabama Power’s free Outage Alert service to receive personalized notifications and updates via text message, email or phone call. Watch the videos for more information and step-by-step directions.
Sign Up by Text
Text the word “Enroll” to 272688 from the mobile device associated with your Alabama Power account. This will need to be the number that you have set as your primary phone number. If you need to change the primary number on your Alabama Power account, click here. Please note: Message frequency may vary. Message and data rates may apply. You can text HELP for help, or STOP to opt-out. View Terms and Conditions and Privacy Policy.
Change or Edit an Alert
To change or edit an alert, including phone number, email or alert type, make sure you are logged into your account. Click on Alerts & Communication to manage these settings.
Removing an Alert
We follow the best practices of the industry to ensure we are sending the appropriate information you desire through the correct channel you have requested.
If at any time you need to discontinue our messaging services, reply “Stop” to 272688 or visit Alerts & Communications to unenroll.
Editing an Alert
If you would like to change the phone number or alert type, select “Edit” for that alert. A screen will appear that will allow you to delete the existing phone number or email address. You will then add the new email or phone number. If you would like to modify the delivery of the alert, you can do so in the edit window. You can also set Do Not Disturb preferences.
Outage Alert FAQs
We've created a guide to the most commonly asked questions about the Outage Alert program.
How We Restore Power
How We Restore Power
Restoration starts at our power plants, which keep working even in the most severe storms. You'll see us concentrate our restoration efforts on the main distribution lines serving communities. Restoring power to your vital community services, including hospitals, emergency and public safety services, and water and sewage stations, is a priority.
We also focus on repairs that return power to the greatest number of customers in the least amount of time. Finally, we repair smaller lines until crews get down to individual lines in neighborhoods.
