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When in doubt, please contact us directly at 1-800-245-2244

When in doubt, please contact us directly at 1-800-245-2244

Learn More

Learn More
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Manage My Account

With an online account, you’ll be able to quickly manage account changes, track energy usage, set up outage and billing alerts and organize billing history in one convenient location. 

Getting Started

  1. Register your account. Visit our Online Customer Care center to find your account using either your personal information, email address or billing information. Once located, simply create your profile by entering a username and password.
  2. Confirm your password. Finish the registration by completing the online form and submitting it.
  3. Log in to your new online account. Visit the log in screen and enter your new username and password. You’re all set!
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Existing User? Log In Now
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Alabama Power Mobile App

Download our Mobile App

Track your energy usage, view payment history and more when you enjoy the convenience and security of managing your account from your mobile device. Access all of our account tools in one spot.

Get Started

Benefits of an Online Account

With your online account, you can view billing and payment history, manage payments, report outages and enjoy access to convenient tools that allow you to:

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Enjoy Time Well Saved

An online account helps you save time thanks to tools like Digital Wallet. With it, you can sync your account to Amazon Pay, Apple Pay, Google Pay, PayPal or Venmo. It’s your choice and makes paying your bill easy, safe and reliable.

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See Your Power Usage

Get a daily, weekly or monthly summary of your electricity usage. My Power Usage allows you to see what your bill is projecting to be, before getting it in your inbox.

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Stay Organized Online

Having an online account combined with Paperless Billing keeps you organized and cuts down on your paper clutter. Keep all your bills in one place for quick access anywhere you go.
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Quickly Update Your Account

Your online account makes simple account changes simpler than ever. Start, stop or transfer your service and update your contact information without having to pick up the phone.
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Start an Online Chat

If you have a quick question or are looking for self-serve support, our online chat is available Monday through Friday from 9 am to 5 pm.

Alerts & Communications

You can also sign up to receive personalized alerts and notifications regarding your account as well as special offers, energy tips and other news. 

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My Power Usage

Receive email and text alerts on your usage to help you stay within your energy budget. 

Manage Usage
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Outage Alerts

Get real-time outage information about your property sent directly to you via text, email or phone call.

Get Outage Updates
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Billing and Payment Alerts

Receive billing and payment notifications by text or email. 

Sign Up
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Paperless Billing

Once you set up your online account, make the choice to do everything online, including getting notified via email when your statement is ready to view. Going paperless is secure, fast, convenient and free.  

How It Works
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Have a Business?

Manage your business account online. You’ll be able to quickly make account changes and organize your billing history in one easily accessible place.

Learn More

Having trouble setting up or logging in to your account?

 Contact us at 1-800-245-2244 Monday through Friday from 7:00 am to 7:00 pm CST.

Please have your bill information (account number and access code found on your paper bill) on hand if needed.