Payment Assistance Programs
We care about helping our neighbors in need. There are several programs and tools available to assist customers who are having trouble paying their power bill. Explore the options below to see if you are eligible.
Low Income Home Energy Assistance Program
Low Income Home Energy Assistance Program (LIHEAP) is available every year from November to May and helps low-income households pay for heating and cooling their homes. The purpose of LIHEAP is to provide appropriate and timely financial assistance.
Applications for all LIHEAP services are made through a local community action agency. The assistance is available in select counties in Alabama.
Federal Benefits
Benefits.gov is an online resource to help you find federal benefits you may be eligible for in Alabama. Use the Benefit Finder Tool to see which benefit(s) you qualify for.
Low Income Assistance Programs
Discounts are available for customers receiving Supplemental Security Income (SSI) or Medicaid for Low Income Families (MLIF). The discount includes $14.50 toward the customer charge and exemption from paying certain state utility license tax fees.
Special Needs Assistance Programs
We provide several programs for customers with special needs, including alternate payment dates for people who rely on monthly government checks. We also offer Braille and large-print bills as well as telecommunications services for the deaf.
Energy Assistance Portal
The Energy Assistance portal is a tool that is free for agencies and churches, as well as public and private charitable organizations, to use while assisting Alabama Power customers with their energy costs.
Community Action Agencies
Agencies Administering ABC Trust Funds
Alabama Council of Human Relations
Executive Director: Nancy Spears
950 Shelton Mills Road
Auburn, AL 36831
334-821-8336
Serves: Lee County
Catholic Social Services
Executive Director: Marilyn King
188 South Street
Mobile, AL 36606
251-434-1550
Serves: Mobile County
Community Action Committee of Chambers-Tallapoosa-Coosa
Executive Director: David Boleware
170 South Broadnax Street
Dadeville, AL 36853
256-825-4287
Serves: Chambers, Tallapoosa, and Coosa Counties
Community Action of Etowah County
Executive Director: Gary Lewis
624 Broad Street
Gadsden, AL 35901
256-546-9271
Serves: Etowah County
Community Action of South Alabama
Executive Director: Rosetta Pender
26440 N. Pollard Road
Daphne, AL 36526
251-626-2646
Serves: Baldwin, Escambia, Clarke, Conecuh, Wilcox, Marengo, and Monroe Counties
Community Action Agency of Northeast Alabama
Executive Director: Carrie Lea
1481 McCurdy Avenue South
Rainsville, AL 35986
256-638-4430
Serves: Blount, Cherokee, Jefferson, St. Clair, and Marshall Counties
Community Action Agency of Northwest Alabama
Executive Director: Tammy McDaniel
745 Thompson Street
Florence, AL 35630 256-766-4330
Serves: Franklin County
Mobile Community Action Agency
Executive Director: Elige Jones
461 Donald Street
Mobile, AL 36617
251-457-5700
Serves: Washington County *Weatherization: Choctaw County*
Community Action Agency of Talladega, Clay, Randolph,
Calhoun, and Cleburne
Executive Director: Stephanie Keith
136 North Court Street (P.O. Box 278)
Talladega, AL 35160
256-362-6611
Serves: Clay, Randolph, Talladega, and Cleburne Counties
Community Service Programs of West Alabama
Executive Director: Cynthia Burton
601 Black Bears Ways
Tuscaloosa, AL 35401
205-758-4756
Serves: Tuscaloosa, Bibb, Hale, Greene, Fayette, and Lamar Counties
Community Action Partnership of Middle Alabama
Executive Director: Kendra Williams
116 Chilton Place (P.O. Drawer 559)
Clanton, AL 35046
205-755-1204
Serves: Chilton, Shelby, Elmore, and Autauga
Community Action Partnership of North Alabama
Executive Director: Tim Thrasher
1909 Central Parkway SW
Decatur, AL 35601
256-355-7843
Serves: Lawrence, Cullman, Marion, and Winston Counties
Family Services Center of Calhoun County
Executive Director: Don Walton
105 West 15th Street (P.O. Box 2649)
Anniston, AL 36202
256-231-2240
Serves: Calhoun County
Macon-Russell Community Action Agency
Executive Director: Angela Walker
1103 Avant Street
Tuskegee, AL 36083
334-727-6100
Serves: Macon and Russell Counties
Montgomery Community Action Committee
Executive Director: Benjamin Jones
1066 Adams Avenue
Montgomery, AL 36104
334-263-3474
Serves: Montgomery County
Project SHARE
A program in partnership with the Salvation Army, Project SHARE helps pay the wintertime energy bills of low-income Alabamians who are age 60 or older and/or disabled. During the summer, people with medical emergencies also may be assisted, if funds are available. You can apply for assistance from Project SHARE at your local Salvation Army office or by calling 205-328-2420. You can help your neighbors by supporting Project SHARE. Donate via your Alabama Power online account.
The Alabama Business Charitable Trust Fund
Alabama Power stockholders created the nonprofit ABC Trust in 1992 to supplement energy assistance efforts. The trust works with local community action agencies to help cover the cost of heating and cooling for low-income families and those struggling with temporary financial problems. Customers interested in ABC Trust programs can contact the community action agency in their county.