About My Bill
Your bill includes: a 13-month usage chart, Alabama Power contact information, your account number and web access code, information on payment programs and payment options, your power usage, your power plan and your bill total and detachable payment stub.
Access your bill online or via email through our Paperless Billing program.
Understanding Your Bill
13-month usage chart
The usage information chart provides at-a-glance information about your power usage over a rolling 13-month period. In addition, it also allows you to view your average daily power usage and your power usage by month.
Contact Information
Do you need to contact us? Our contact information, including phone numbers and website address, is located in the upper right-hand corner of your power bill. You can also quickly access information on how to report a power outage or pay your bill.
Account Number and Web Access Code
Looking for your account number or web access code? Your account number and web access code is also located in the top right corner of your bill.
Your web access code will be needed to access your account online.
You’ll need your account number for paying your bill or talking to us about your account.
Payment Programs and Payment Options
We offer several payment programs including: Budget Billing, FlatBill, Auto Pay and Paperless Billing. We also offer payment options, including paying online, by mail and at a local authorized payment location, so you can determine which best suits your lifestyle.
Power Usage, Power Plan and Bill Total
The details of your bill are on the second page, where you can see your current usage, your plan and the total amount for your current electric services.
Mailing Your Bill Payment - (Detachable Payment Stub)
The detachable payment stub used when mailing your payment is located at the bottom of your power bill. The payment stub displays the total payment due, the payment due date and the payment mailing address.
Payment Address:
Alabama Power Payments
P.O. Box 242
Birmingham, Alabama 35292
Power Bill FAQs
How do I pay my bill?
Alabama Power provides multiple ways to pay your bill. You can...
- Pay online using your bank account
- Mail your payment to: Alabama Power Payments, P.O. Box 242, Birmingham, Alabama 35292
- Pay at an Alabama Power office or authorized payment location.
- Pay by phone at 1-800-245-2244.
- Pay using your credit or debit card with our BillMatrix service.
How do I update my contact information?
If you need to change your primary contact phone number or email, you can do so by logging in and selecting the “My Contact Information” link.
Log in to update your account now.
How can I better manage my energy usage and save money?
You will find lots of helpful information on our website about energy usage and bill savings.
How do I sign up for online access to my account?
Signing up for online account access is easy.
- Locate your account number and access code on your bill.
- Create an online user ID and password.
- Provide your account number and access code.
How do I enroll in Paperless Billing?
Enrolling in Paperless Billing is simple.
- Create an online ID and password.
- Provide your account number and access code.
- Select the Paperless button and then click "Save".
- Check the screen to see if you are required to validate your email.
You are now enrolled and can start enjoying the many benefits of Paperless Billing.