Learn about scams targeting Alabama Power customers and tips to protect yourself.
Scam activity has increased during the holidays. Stay informed and protect yourself from fraud.
Phone Scam: Scammers are calling residential and business customers and using the customer’s account information to trick customers into providing fraudulent payments. The caller is demanding immediate payment via money card and warning service will be disconnected if payment is not received.
Online Scam: Scammers are creating fraudulent utility websites, posing as official company sites, with fake customer service numbers. After landing on these fraudulent sites, customers who wish to pay their bill over the phone are calling the associated fraudulent 800 numbers.
If you detect suspicious activity or wish to pay your bill, contact us at our official customer service numbers, 1-800-245-2244 for residential, and 1-888-430-5787 for business customers, or access your account online at our official website, alabamapower.com.
If you receive any unfamiliar or suspicious communication from us, please verify your account status online or call the numbers above to verify that we are indeed contacting you.
An informed customer can combat scammers. Remember these tips to protect yourself from scams:
We often send account messages by text or email. These messages are usually helpful and provide you with information that can help you manage your account. They range from billing alerts to outage updates to friendly reminders. Since these alerts are usually specific to your personal account information, you should be cautious when receiving, sharing or responding to them. Here are some tips to help you stay safe and verify us as the sender:
Contact a Customer Service Agent or check the status of your account anytime online.
Residential Customers: 1-800-245-2244 on weekdays from 7 a.m. – 7 p.m.
Business Customers: 1-888-430-5787 on weekdays from 7 a.m. – 6 p.m.
Don’t have an online account with us?
Sign up today and enjoy convenient and secure access of your account anytime, anywhere. Plus, enjoy more benefits and helpful tools to manage your bill and energy usage.